Professional Summary
WordPress Expert & Team Manager with 11+ years of hands-on development and leadership experience.
I specialize in scaling support infrastructures, mentoring top-tier talent, and executing cross-functional initiatives that align technical excellence with business growth. Focused on proactive strategy, SLA optimization, and building seamless customer journeys within the WordPress space.
Work Experience
Team Manager
GoDaddy WordPress Premium Support
- Direct a high-performing Premium Support team to consistently exceed SLA and NPS targets.
- Spearhead cross-functional initiatives bridging Product, Sales, and Engineering to optimize service delivery.
- Cultivate a culture of continuous technical excellence and strategic growth.
Technical Team Lead
GoDaddy WordPress Premium Support
- Mentored support engineers through critical escalations, instilling advanced debugging techniques to resolve complex technical issues.
- Architected the WPPS Bootcamp and an LMS-based assessment platform, transforming top candidates into full-time hires and strengthening the talent acquisition pipeline.
- Standardized operations by authoring 20+ Confluence tutorials and piloting targeted Functionality Reviews, slashing onboarding time and boosting cross-team efficiency.
- Acted as the primary liaison bridging WPPS with Commerce Home, successfully delivering vital product insights, scoping high-value client quotes, and driving gallery redesigns.
- Proactively monitored ticket queues, escalated critical hosting bugs, and delegated priority tasks to ensure strict adherence to SLA metrics.
WordPress Support Expert I, II, III
GoDaddy WordPress Premium Support
- Delivered exceptional technical support via the ServiceNow (SNOW) ticketing system, rapidly diagnosing and resolving high-tier customer escalations.
- Collaborated on targeted technical projects and system experiments to drive operational improvements.
- Actively mentored peers and documented localized knowledge to elevate the overall capability of the support team.
Freelancer WordPress Support and System Admin
Freelancer at elance.com (upwork.com)
- Engineered scalable, customized WordPress websites and layouts for diverse international clients.
- Administered comprehensive hosting support, optimizing server performance and ensuring maximum uptime.
Technical Skills
WordPress Expertise
I specialize in resolving complex migration challenges, optimizing databases, and drastically improving PageSpeed. From configuring high-performance WooCommerce stores to writing custom PHP and JavaScript snippets, my focus is on extending core functionality securely and effectively.
Hosting & Server Management
My expertise spans across Dedicated, VPS, Shared, and Managed server environments. I confidently administer cPanel/WHM and Plesk via SSH and WP-CLI, proactively tuning Apache and NGINX configurations, optimizing SQL queries, and managing robust firewalls.
Tools & Technologies
I leverage advanced data analysis in Excel alongside modern AI workflows-utilizing tools like ChatGPT and GitHub Copilot to streamline daily operations. I'm also highly proficient in managing agile technical workflows through platforms such as JIRA, Confluence, ServiceNow, and Slack.
Core Competencies
Education & Training
Education
Master’s Degree in Organizational Sciences
University of Belgrade, Dept of E-Business
2013 - 2015Bachelor’s Degree with Honours in Economics
Valjevo Faculty of Business Economics
2012 - 2013Bachelor of Business Informatics (Applied)
Valjevo Business School of Applied Studies
2009 - 2012Certifications
Clifton Strengths Certificate
Achiever, Futuristic, Learner, Restorative, Input
2021Crucial Conversations Certificate
VitalSmarts
2019Situational Leadership Certificate
The Center for Leadership Studies
2019Languages
- Serbian Native
- English Fluent